Customer Experience Management (CX)
Optimize interactions across the full customer lifecycle-data-driven, consistent, and personal.
Our Approach @ Synnect
We enable teams to engage effectively at every stage-awareness, acquisition, service, retention-strengthening brand affinity with measurable outcomes.
- Experience design & journey orchestration
- Data foundation for unified customer view
- Operational playbooks & governance
Mobility, Portals & Content
Anytime/anywhere access for customers & employees; centralized information, services, and collaboration; strong CMS to keep content fresh.
- Native / Hybrid / OOTB apps
- Secure, scalable, integrated portals
- CMS: WordPress, Drupal, Sitecore
Customer Data & CRM
CDM structures the data; CRM activates it. We unify, enrich, and use insights to deliver personalized experiences.
- Identity, profiles, consent
- Lifecycle automation & insights
- Tech: Salesforce, Odoo
Feedback & Survey
Close the loop-collect, analyze, act. Improve products, services, and relationships, driving loyalty and growth.
- VOC program design
- Dashboards & alerts
- Tech: QuestionPro
